Customer Care Manager

Department: Fulfillment

Job Type: Full Time

Location: Laguna Beach, CA

Require Travel: Not Required

Gender: Doesn't Matter

• Candidates must be reliable, detail oriented, able to prioritize, and have prior management experience.
• Strong organizational and interpersonal skills required.
• Must have exceptional phone and email communication abilities.
• Should have some knowledge of fashion industry and e-commerce sales.
• Must be familiar with Mac, Quickbooks, Word, Excel, and Outlook.
Job Description:

We are looking for a Customer Care Manager to lead our customer care team here at our corporate studio in Laguna Beach, CA. The ideal candidate will excel in customer service using verbal and written communication skills to create an omni-channel customer experience. Responsibilities will include keeping the department running in an efficient and profitable manner, increasing customer satisfaction, loyalty and retention, implementing our current strategy, and KPI reporting on a daily, weekly, and monthly basis.