jewelry care

Our jewelry carries extremely powerful and positive vibrations. Preserve its plating properties by avoiding contact with cleaning agents, beauty products, water and chemicals. Store the jewelry in a cloth bag to protect it from the elements.

Lifetime Guarantee

At gorjana, we stand behind the quality of our jewelry and services. If at any time you are not satisfied, we’ll do our very best make it right. Please contact Customer Care for any questions or issues regarding your gorjana.com purchase.

If your purchase was made at a gorjana-authorized retailer, you will need to return the item to the point of purchase. Policies may vary depending on the point of purchase.

After contacting Customer Care, approved repairs may be provided to merchandise. Repairs will typically take 6-8 weeks. If the same product is not available for exchange or repair, a credit will be issued to gorjana.com.

Damages caused by failure to follow product’s care instructions, accident, misuse, modification, and attempted repair, ordinary wear and tear may not be subject to repair or consideration for replacement. Customers may be responsible for shipping costs associated with repaired goods.

Please contact Customer Care at 866.829.0030 Monday through Friday 8am to 5pm PST. Or you can email us: customercare@gorjana.com