PERSONALLY IDENTIFIABLE INFORMATION
When you make a purchase, create an account, register for our electronic mailing list, or communicate with customer service, we ask that you provide us with certain personal information, which may include the following: first and last name, birthdate, gender, email address, telephone number, postal address, and credit card payment information ("Personally Identifiable Information"). You also have the option of creating an account by logging in through your Facebook account, which provides us with Personally Identifiable Information about you including full name and email. To make changes to this information see the section below titled "Process for Changing Your Information."
While we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. You can help protect your information by creating a strong password to access your online account and by accessing your account only through a personal computer or device, as opposed to public computers or means.
Before entering any credit card or payment information, you should look for a closed lock icon at the bottom of your web browser, or confirm that the webpage address begins with "https." At no time will a representative of gorjana ask for sensitive credit card payment information via email. When placing an order, you can delete your credit card details on your account by unchecking the box "keep this card on file" on the payment page. By doing this, your credit card information will not be saved on your profile the next time you log on to your account.
Our website is not intended for children under 13 years of age and we do not knowingly collect any Personally Identifiable Information from children under 13.
COOKIES AND OTHER TRACKING DEVICES
We may partner with third-party service providers to serve you personalized ads regarding goods or services that may be of interest to you, based on your computer’s browsing activity over time and across different websites. This allows us to better customize your experience on our Website and to tailor suggestions and advertisements. These third party advertising companies do not collect Personally Identifying Information in this process, and we do not give any personal information to them as part of this process. Our third party advertising provider respects Do Not Track (DNT) requests for tailored ads; however, this Website does not currently support certain browser settings or otherwise respond to DNT requests. You can find out more information about opting-out of interest-based advertising at: http://www.networkadvertising.org and http://www.networkadvertising.org/choices
HOW gorjana USES INFORMATION
We may use your Personally Identifiable Information for a variety of purposes, including processing orders, addressing customer service questions and concerns, informing you of new products and services, protecting our rights and property and those of our customers, responding to legal process and emergencies, and to customize or personalize your experience with our Website.
If you do not wish to be part of the gorjana mailing list, you may opt out of receiving our marketing materials when you create your account by unchecking on the "join our mailing list" box or you can unsubscribe through our emails by clicking on the "manage my subscription" link provided at the bottom of an email from us. We may still contact you for non-marketing purposes such as to communicate with you regarding a purchase order or billing inquiry.
We may use and provide to third party service providers comprehensive aggregate anonymous or personal information for various purposes, such as market analysis, traffic patterns, volume usage and related website information. We do not link Personally Identifiable Information with aggregated user data.
INFORMATION WE SHARE
We do not sell, license or otherwise disclose any of your Personally Identifiable Information to third parties for their direct marketing purposes without your affirmative consent to such disclosure.
We may share your information with third parties who perform services on our behalf, such as for purposes of shipping or processing payments. We may share limited personal information with third parties to assist with identity verification, and to prevent fraud and identity theft. For example, we use a third party credit card merchant processor to process payments to help safeguard customer information and combat fraud. For customer convenience, we provide the option to safely store credit card details on your account, making it quicker and simpler to shop. Your full card details will never be displayed and you may opt out of this service at any time. See the section below titled "Process for Changing Your Information" for more details.
Such information may also be used or transferred as a business asset as part of any merger, acquisition, or sale of company assets, or in the unlikely event of insolvency, bankruptcy or receivership.
We may share non-identifiable information or information aggregated in a form that does not directly identify you for purposes such as conducting market or traffic flow analysis, and to produce or facilitate production by others of business and marketing reports to share with third parties.
PROCESS FOR CHANGING YOUR INFORMATION
When you create an account with us, you have an email address and password that links to your profile. When you sign in to your account you can change any of your personally identifying information by signing in and editing the details of your profile.
Accounts created with Facebook login have similar options to edit personal information such as birth date, gender, billing and shipping address, and email subscription. Wall post and sharing are privacy options that can be edited through your Facebook privacy options.
For additional assistance regarding changing your information, please contact our customer care via email at firstname.lastname@example.org, or call 866.829.0030, available 8 a.m. – 5 p.m. PST, Monday-Friday.
CALIFORNIA RESIDENTS - YOUR CALIFORNIA PRIVACY RIGHTS
California residents may request from us certain information concerning the types of Personally Identifiable Information that we may have shared with third parties for their direct marketing purposes. The information, which we will provide free of charge once per calendar year upon request, includes a list of the types of Personally Identifiable Information that we have provided to third parties for their direct marketing purposes and the names and addresses of all third parties which we have shared such information during the past calendar year. To exercise your rights, please send us a written request via email at email@example.com.
EFFECTIVE DATE AND UPDATES TO THIS POLICY
USE OF WEBSITE
You agree that you will not use this Website, or any of its content or services for any illegal or prohibited purpose. You are also prohibited from accessing data not intended for you or logging onto an account that you are not authorized to access; attempting to breach our security measures; interfering with the use of or access to the Website; attempting to decipher, decompile, disassemble or reverse engineer any software used by or on our Website; or using any engine, software, tool or other mechanism, including without limitation, browsers, spiders or robots, to navigate or search our Website.
For your convenience, you may also log in using your Facebook account. We may post information about your gorjana purchases onto your Facebook “wall;” however, you can opt out of this setting at any time under your Facebook account privacy settings.
You are solely responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password.
CANCELLATIONS, RETURNS & EXCHANGE, PRICE ADJUSTMENTS
The policies in this section apply only to merchandise purchased using this Website. We are unable to accept exchanges, returns or price adjustments for merchandise bought in any retail stores or on other websites.
Cancellations: You can cancel an order by 3pm PST on the date you placed the order which will void the transaction completely. If you choose to cancel on a subsequent day, your credit card will be refunded the amount of the item(s) purchased. The refund may take up to 10 business days to show up on your credit card statement.
Returns & Exchanges: If you are not fully satisfied with your purchase you may return or exchange it in unused condition within 14 days of receipt. You must have a Returns Merchandise Authorization (RMA) Number in order to process a return or exchange.
How to get an RMA Number:
Log into your online account.
Navigate to the Order History tab of your account.
Select items you wish to return and click the “Return Items” button.
Within 1-2 business days you will receive an e-mail informing you of whether your return request has been approved. Approved returns will include an RMA Number, shipping label, and shipping instructions. Please double check your spam mailbox if email has not been received within time stated.
You have 7 days after the receipt of your RMA Number to ship your merchandise back to gorjana.
Once the goods have been returned in accordance with the instructions above, your credit card or gorjana account will reflect the transaction refund, excluding shipping charges. If you requested an exchange, your new goods will be processed for shipment once the returned items are received and inspected. For credit card refunds, please allow up to 10-15 days for the refund to be reflected on your account. If you are returning a gift, you will receive store credit in the form of gCredits, which can be applied to your next purchase at checkout.
Price Adjustments: We will be happy to honor price adjustments in the form of store credit for purchases made no more than two weeks before a sale on our Website.
Final Sale Items: Some of our items, such as all sale section items, are sold as a final sale. Other promotions, vouchers or gCodes may not be combined with sale section or sample sale events. Please allow up to five business days for the sale items to be shipped. Sale section prices are for select styles and colors only and do not apply to other similar styles. Prices are valid only while supplies last.
For additional questions you may contact our customer service department available 8 a.m. - 5 p.m. (PST), Monday-Friday:
Simple repairs may be provided to merchandise damaged as the result of normal wear. Repairs will typically take 7-14 days to receive back, but may take longer. Repair services are available only for merchandise purchased on our Website and will not be provided for merchandise bought in any retail stores or on other websites. You will be responsible for all shipping costs associated with repaired goods.
The following shipping policies apply for all purchases made on this Website. All goods purchased from the Website are F.O.B. at our fulfillment center. The risk of loss and title to the goods pass to you at the time of delivery by the fulfillment center to a common carrier. For returned items, gorjana does not take title until the item arrives at our fulfillment center.
Shipping within the U.S.
Orders for shipments within the U.S. will be processed typically in 1-2 business days from your order. Business days are Monday through Friday, and exclude certain holidays. Please allow an additional 1-6 business days for UPS Ground shipments.
Shipping charges will be processed with your order and charged at the time of purchase. gorjana offers free shipping within the U.S. and Puerto Rico on all orders of $75 or more. Eligibility for free shipping is accounted for before taxes and after all voucher and discount codes are applied. Purchases of gift certificates do not count towards the free shipping offer. Goods will be shipped using UPS Ground, except that shipments to P.O. boxes will be sent via USPS.
As a California corporation, gorjana is required to collect local and county sales tax for all orders shipped within California. An additional county tax is charged to orders shipped to addresses in Orange County, California.
Any orders that require expedited shipping must be placed before 12-noon PST to ensure being shipped out that day. Fees for expedited shipping vary depending on the delivery address and the services requested.
Shipping Outside the U.S.
International orders are shipped at a flat rate of $15.00. Delivery times are estimated to be 14-21 business days, but please note that delivery time may vary substantially depending on time spent in customs.
The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country. gorjana shall not be responsible for any problems encountered with delivery due to customs procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Shipments sent by UPS can be tracked by visiting UPS.com and entering the tracking number sent in the email confirming your order's shipment. It may not be possible to track orders shipped to an address outside the U.S.
All international shipments can be tracked by visiting ppxtrack.com.
Gift cards may be referred to as gift certificates, gCards, or virtual gift cards.
You may redeem your gift card by logging into your account and entering the card number as it appears on the card (including hyphens) into the provided space.
Gift cards do not expire, have no fees and are redeemable only on the Website.
Virtual gift cards are sent via email to the recipient within 24 hours of purchase date and upon successful credit verification.
gorjana reserves the right to retract the gift card's unique card code if an order is deemed to be fraudulent.
Gift cards cannot be returned or exchanged for cash, except in states where required by law.
gorjana and its affiliates are not liable to replace or refund your gift card if it is lost, stolen, destroyed or used without your permission. The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser or gift card recipient for virtual gift cards, or upon delivery of the gift card to a common carrier, whichever is applicable.
Coupons and promotional offers do not apply towards purchases of gift cards.
Gift cards cannot be transferred, resold or reloaded to another account once it has been applied to one online account.
The maximum value of a gift card is $1,000.
Gift cards cannot be applied to prior purchases.
gorjana reserves the right to close a customer account if a fraudulently activity is made with a gift card.
Your purchase, redemption or receipt of a gorjana & griffin gift card constitutes acceptance of these terms and conditions.
Compliance with Law
By electing to purchase or redeem gorjana gift card, you certify that you will comply with all applicable federal and state laws to the extent permitted by law. gorjana gift cards are issued in the State of California.
Promotional or voucher codes are referred to as gCodes, discount codes, or voucher deals. To use gCodes log onto your account, and navigate to your shopping bag, then enter the number associated with the code in the appropriately marked box under the Voucher Codes heading.
Sale Section items are final sale. Returns and exchanges will not be accepted on such items. Vouchers may not be used towards the sale section.
Seasonal Sales occur during different seasonal events and are applied to certain items noted by gorjana. External offers may not be used towards to the purchase of these sale items.
Vouchers may not be combined with any other sale offer, including the Sale Section. You may redeem one voucher per visit. The total voucher amount must be redeemed at one time. Each voucher is subject to an expiration date.
Free Gift with Purchase: Occasionally, gorjana will offer a free gift with purchase. This will be associated with a certain spending amount on the Website. Your free gift will automatically be applied to your order during checkout after you have entered any promotional codes and have reached the spending minimum.
By using the Website, or by sending us emails, you are consenting to receive communications from us electronically. We will communicate with you by e-mail, or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
INTELLECTUAL PROPERTY OWNED BY gorjana & griffin
All content made available through the Website, including but not limited to text, information, pricing, graphics, page headers, artwork, photographs, logos, button icons, audio clips, video clips, and data compilations, is the property of gorjana and is protected by U.S. and international laws. The Website, portions thereof, and all content are protected by copyright laws and may not be copied, modified, reproduced, posted, downloaded, transmitted, displayed, broadcast or distributed in any way, in whole or in part, without the prior written consent of gorjana.
In addition, unless otherwise noted as belonging to a third party, all trademarks, service marks, trade dress, logos and icons on the Website are the exclusive property of gorjana. All other intellectual property and company names used on this Website not owned by gorjana are the property of their respective owners.
THIRD PARTY AFFILIATES
We may use third party advertising companies to serve ads when you visit the Website or thereafter. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please click here. We do not share this information without your consent.
We will never sell personally identifying information that you provide on the payment page or when you create an account on our Website (such as credit card information, name, birth date, gender, address, or phone numbers).
The Website may provide links to third party websites such as Twitter, Facebook, Pinterest, and advertisements. gorjana takes no responsibility and assumes no liability for any content, warranties, representations, purchases, or any statements or activities made on or in connection any third party websites.
BREACH OF SECURITY
gorjana takes your security information very seriously and will maintain strong practices in protecting your information. However, you understand that there are ways in which third parties can hack into or steal information from any website. You agree that gorjana is not responsible for any consequences from data breaches, hacking, and the like by third parties accessing information from gorjana or the Website.
APPLICABLE LAWS AND JURISDICTION
By purchasing goods from this Website, you agree that the offer and sale of those goods takes place in, and will be governed by the laws of the State of California. You also agree that any legal or equitable claim arising from your use of this Website must be brought in the city, state or federal courts located in Orange County, California, and you consent to the exclusive jurisdiction and venue in such courts.
We make no representation that the Website is appropriate or available for use outside the United States, and access to the Website from territories where its content is illegal is prohibited. If you choose to access the Website from outside the United States, you are responsible for compliance with applicable local laws.
PRODUCT AND PRICING INFORMATION; ERRORS AND OMISSIONS
Information on this Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order).
Prices and availability of products on the Website are subject to change without notice. Errors will be corrected when discovered. The Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.
We have made every effort to display the colors of our products accurately as they appear on the Website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current or error-free. If a product offered by the Website is not as described, your sole remedy is to return it in unused condition for a refund, subject to the return policies described above.
DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY
This Website and any information, products, content, materials, and any services included on or made available to you through the Website are provided on an "as is" and "as available" basis.
GORJANA & GRIFFIN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE WEBSITE, ITS CONTENTS, ITS PRODUCTS, OR ITS SERVICES. To the full extent permissible by applicable law, gorjana & griffin disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, NONINFRINGEMENT and fitness for a particular purpose.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE AND SERVICES OFFERED THROUGH THE WEBSITE IS AT YOUR SOLE RISK.
IN NO EVENT WILL gorjana & griffin be liable for any damages of any kind arising from your use of this Website, from your use of any gorjana & griffin service, or from any information, product, content, or material included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive or consequential damages, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE FOREGOING, UNDER NO CIRCUMSTANCES SHALL WE BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING WITHOUT LIMITATION, INTERNET FAILURES, COMPUTER EQUIPMENT FAILURES, TELECOMUNICATION FAILURES, OTHER EQUIPMENT FAILURES, ELECTRICAL POWER FAILURES, STRIKES, LABOR DISPUTES, RIOTS, INSURRECTIONS, CIVIL DISTURBANCES, SHORTAGES OF LABOR OR MATERIALS, FIRES, FLOODS, STORMS, OTHER ACTS OF NATURE, EXPLOSIONS, ACTS OF GOD, WAR, GOVERNMENTAL ACTIONS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, AND NON-PERFORMANCE OF THIRD PARTIES.
If there are any problems with the goods shipped to you (such as damage, wrong shipment, etc.), you agree that your rights are limited only to a refund of the price you paid for the damaged goods and that YOU WAIVE ALL OTHER CAUSES OF ACTION OR REMEDIES.
The Website does not sell products for purchase by children. We may, however, sell children's products for purchase by adults. The Website is not intended or directed to individuals under the age of 18. We reserve the right to refuse service to any person for any reason or for no reason at all.
gorjana does not warrant that the services, information, products, content, materials, or other services included on or otherwise made available to you through the Website, gorjana's servers or electronic communications are free of viruses or other harmful components.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
3275 Laguna Canyon Road, R1
Laguna Beach, CA 92651
EFFECTIVE DATE AND UPDATES