Can I combine multiple promotional offers?

What is your return policy?

How do I return a product?

How long do I have before I can return a product?

How are your products shipped?

Where can I get my jewlery repaired?


JEWELRY PRODUCT CARE

For best results, we recommend keeping your jewelry in the brown gorjana flannel anti-tarnish bag provided and avoid mixing gold and silver pieces. 

JEWELRY CLEANING

Sterling Silver: Apply sterling silver polish to a tooth brush and gently scrub.  Rinse under water and immediately soak in an all purpose jewelry cleaner for a few minutes.  Remove, rinse under water again and pat dry.  

Gold Plating:  Soak in an all purpose jewelry cleaner for a few minutes.  Remove, rinse under water and pat dry.  

Fine Jewelry: Soak in a mixture of all purpose jewelry cleaner and lukewarm water. Remove, rinse under water and pat dry.  Polish with a soft cloth after drying.  We also recommend having your local jeweler steam clean your gold pieces.

Cleaner: Jewel Brite makes an all purpose jewelry cleaner that works well on both sterling silver and gold plating, as well as a sterling silver polish for silver pieces.

HANDBAG PRODUCT CARE

Gorjana handbags are made of fine, natural leathers. Slight imperfections and color variations are normal and should be expected. Please handle with care and keep away from lacquer, perfume and anything containing alcohol and derivatives, as contact may cause damage.

HANDBAG CLEANING

It is recommended that your gorjana handbag be stored in a protective dust bag, and treated by a leather care professional as needed.

PROMOTIONAL OFFERS

Unfortunately, we are unable to combine any promotional offers. Any promotions, discount codes, or voucher codes may only be used exclusively in a transaction.

CUSTOMER APPRECIATION PROGRAM

The Gorjana & Griffin, Inc. "Customer Appreciation Program" awards customers who shop in the previous calendar month. Awards are applied to a customer's account in the beginning of each current month. Customers must have a registered customer account with gorjana.com and be subscribed to email newsletters.

Free Shipping code for free ground shipping in the 48 contiguous states only. One time use only. Code expires 7/2/12.

*Rewards subject to change on a monthly basis.

SAMPLE SALE

All sample sale items are final sale. Other promotions, coupons or gCodes may not be combined with sample sale events. Please allow up to five business days for the sample sale item to be shipped. Sample sale prices are for select styles and colors only and do not apply to other similar styles. Prices are valid while supplies last.

SALES TAX

California sales tax of (7.25%) is charged to all orders shipped to addresses in the state of California.  An additional (.50%) is charged for orders shipped to addresses in Orange County, California making the total (7.75%).

SHIPPING

Jewelry and handbag orders placed with standard UPS ground shipping before 12PM PST M-F will be shipped on the same business day.  All orders requesting an upgraded shipping method - UPS Next Day, 2 Day, 3 Day - must be placed before 2PM PST M-F.

Time in transit does not include order date (ex: UPS 3 Day ordered Monday will arrive at destination Thursday). 
*Tracking may take 24-48 hours after your mail piece has shipped.

Fine Jewelry orders will be shipped via UPS from Laguna Beach, CA within 7 business days. 

Please note; all orders are processed subject to pending inventory availability.  Shipping timelines are not guaranteed, however you will be contacted via email should your purchase be delayed.

Pick-ups and returns at the Laguna Beach location are not permitted.

International orders, including Canada, are shipped via USPS First Class mail service for $15.00. USPS does not provide a tracking number and the package is not insured. We are not responsible for lost or stolen packages, additional customs fees or charges.”

EXCHANGES & REPAIRS

Exchanges may be requested within 14 days of receiving your order.
*valid only for other ring size or color of the same value.

Repairs will be made to merchandise damaged as the result of normal wear.
We are unable to repair items bought in any retail stores or on other retail websites.

Exchanges and repairs may be requested by visiting the Order History section of My Account. Once in the Order History selection, view the order of the item you wish to exchange or repair. Select the item(s) you wish to exchange or repair and select the “RETURN ITEM(S)” button.
You will receive a response via email within 1-2 business days. Approved returns will include a Return Authorization Number (RA#), prepaid shipping label and shipping instructions.

Exchanges and Repairs will not be processed without a Return Authorization Number (RA#). We are not responsible for repair items that are damaged, lost or stolen in the mail.  

If you are unable to print your shipping label, send your item(s) and receipt copy via a track-able shipping method with your RA# written clearly on the outside of the box to:

gorjana
Attn: Customer Care/RA#________
3275 Laguna Canyon Rd, R-1
Laguna Beach, CA 92651

REFUND POLICY

A refund may be requested for unworn merchandise, with the original tag within 14 days of delivery.  Custom orders are non-refundable and will not be accepted for return. We are unable to accept returns for items bought in any retail stores or on other retail websites.  Returns will not be accepted without a Return Authorization Number (RA#).

*Please note when selecting the Guest Checkout option that a gorjana account will need to be created before returns are able to be processed through the system. Tracking of order history is not available until an account has been established.

Refunds may be requested by visiting the Order History section of My Account. Once in the Order History section, view the order of the item you wish to exchange or repair. Select the item(s) you wish to exchange or return and select the “RETURN ITEM(S)” button.

You will receive a response via email within 1-2 business days. Approved returns will include a Return Authorization Number (RA#), prepaid shipping label and shipping instructions.

If you are unable to print your shipping label, send your item(s) and receipt copy via a track-able shipping method with the RA# written clearly on the outside of the box to:

gorjana
Attn: Customer Care/RA#________
3275 Laguna Canyon Rd, R-1
Laguna Beach, CA 92651

Refund items must be received within 7 days from the date the Return Authorization Number (RA#) is issued.  The credit card used in the original transaction will be refunded for the total of item(s) returned including promotions, applicable sales tax and excluding original shipping charges.  Please allow 5-10 business days for the credit to post to your credit card account. Gift certificates (gCertificates) used on orders will be refunded and applied on the customer's account as gCredits.  Gift returns will receive gCredits via email for the total of item(s) returned including promotions, applicable sales tax and excluding original shipping charges.  gCredits are automatically applied to customer's next purchase at checkout.  To view gCredit amount available, please log into your Account Page.

PRIVACY POLICY

This privacy policy sets out how gorjana uses and protects any information that you give us when you use this website. gorjana is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. gorjana may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.