100% happiness guarantee
We want you to be completely satisfied with your gorjana purchase. Our guarantee supports all gorjana product, regardless of when or where it was purchased. We mean it when we say 100% happiness, guaranteed.
Did we mention we also offer free return shipping on all exchanges and returns? We welcome any opportunity to support gorjana customers, let us know how we can help!
Monday – Friday: 8am to 5pm PST
free shipping & returns
Free Shipping: We offer free ground shipping within the U.S. and Puerto Rico on all orders. Goods will be shipped using UPS Ground, except for shipments to P.O. boxes. We currently do not ship to P.O Boxes.
We guarantee the quality of our merchandise and our service, and we want you to be satisfied with your purchase. If you are not completely satisfied, please see our guidelines below or contact us for help with a return or exchange.
|Ground (Economy)||Free||6-8 business days|
|3 Day Select||$10.00||3-4 business days|
|2nd Day Air||$15.00||2-3 business days|
|Overnight||$25.00||1-2 business days|
|International Shipping (outside the U.S.)|
|Economy||$15.00||14-21 business days|
Free Returns: We offer free ground returns within the U.S. and Puerto Rico on all orders .The policies in this section apply only to merchandise purchased on gorjana.com. We are unable to accept exchanges, returns or price adjustments for merchandise bought in any retail store or on other websites. If you are not fully satisfied with your purchase, you may return or exchange any item in unused condition within 30 days of receipt. You must have a Returns Merchandise Authorization (RMA) Number in order to process a return or exchange.
In the rare case of a fulfillment error and you receive the wrong product, please contact our customer care team immediately so we can correct your order based off of current product availability. Prolonged time may cause products to sell out.
How to get an RMA Number:
- Log into My Account. If you do not have an account, please contact Customer Care and an RMA number will be provided.
- Navigate to the “Order History” tab of your account.
- Select the item(s) you wish to return or exchange and click the Return or Exchange options.
- Within 1-2 business days, you will receive an e-mail informing you of whether your return request has been approved.
- An email approving returns will include an RMA Number and return shipping instructions. If you have not received this email in the time stated, please check your Spam folder.
- We are not responsible for lost return packages, and recommend you insure and track your packages. You are also welcome to use the shipping method of your choice.
- You have 7 days after the receipt of your RMA Number to ship your merchandise back to gorjana.com at the address listed above.
Once the goods have been returned in accordance with the stated instructions, your refund will be processed. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account, excluding any shipping fees from your original order. If you are returning a gift, you will receive store credit, which can be applied to your next purchase at checkout.
Repairs: Repairs may take up to 6-8 weeks to re-store your piece to the top quality gorjana stands behind. If the same product is not available for exchange or repair, a credit will be issued to gorjana.com.
Sale Items: Sale and final sale items and do not qualify for returns.
Price Adjustments: For any items that were purchased full price two weeks prior being added to sale, gorjana will honor the price adjustment in form of store credit. Price adjustments will not be honored for any final sale or off priced item.
International Returns: If your order was placed outside of the United States, please click here.
Please address all returns to:
3275 Laguna Canyon Rd, R1
Laguna Beach, CA 92615
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