gorjana FAQ - Orders, Returns, Jewelry Care & More
Find answers about orders, shipping, returns, jewelry care, and the gorjana Happiness Guarantee. Can't find what you need? Contact Us.
Orders, Shipping & Tracking
What are my shipping options?
Shipping Options & Delivery Times We offer several shipping options within the U.S. and Puerto Rico. Shipping timelines are approximate and do not include weekends, federal holidays, or unforeseen delays (weather, high volume, traffic, etc.). Orders may be split if items are ready to ship on different dates.
Standard Shipping 1–7 business days
- Free on orders of $150+
- $5 on orders under $150
Expedited 2 business days
- $5 on orders of $150+
- $16 on orders under $150
- Note: Orders placed after 12 PM PST will ship the next business day.
Overnight 1 business day
- $30 flat rate for all orders
- Note: Orders placed after 12 PM PST will ship the next business day.
Buy Online, Pick Up In Store (BOPIS)
- Free for all orders
- Orders are typically ready within 4 hours
Shipsi (Same-Day Delivery)
- Price varies based on location
- Delivered same day where available
Additional Shipping Details
- Processing Times: Standard orders are typically processed within 1–2 business days. Personalized or engraved items may take 2–3 business days to process.
- PO Boxes & APO/FPO Addresses: Standard and expedited shipping cannot be delivered to PO Boxes. APO/FPO deliveries may take up to 21 business days depending on location.
- Non-Refundable Shipping Charges: All shipping fees are non-refundable.
- Tracking: Once your order ships, you will receive a confirmation email with tracking details.
- International Orders: Orders outside the U.S. may incur additional duties, taxes, or tariffs. Customers are responsible for any additional charges.
Shipping Options & Delivery Times We offer several shipping options within the U.S. and Puerto Rico. Shipping timelines are approximate and do not include weekends, federal holidays, or unforeseen delays (weather, high volume, traffic, etc.). Orders may be split if items are ready to ship on different dates.
Standard Shipping 1–7 business days
- Free on orders of $150+
- $5 on orders under $150
Expedited 2 business days
- $5 on orders of $150+
- $16 on orders under $150
- Note: Orders placed after 12 PM PST will ship the next business day.
Overnight 1 business day
- $30 flat rate for all orders
- Note: Orders placed after 12 PM PST will ship the next business day.
Buy Online, Pick Up In Store (BOPIS)
- Free for all orders
- Orders are typically ready within 4 hours
Shipsi (Same-Day Delivery)
- Price varies based on location
- Delivered same day where available
Additional Shipping Details
- Processing Times: Standard orders are typically processed within 1–2 business days. Personalized or engraved items may take 2–3 business days to process.
- PO Boxes & APO/FPO Addresses: Standard and expedited shipping cannot be delivered to PO Boxes. APO/FPO deliveries may take up to 21 business days depending on location.
- Non-Refundable Shipping Charges: All shipping fees are non-refundable.
- Tracking: Once your order ships, you will receive a confirmation email with tracking details.
- International Orders: Orders outside the U.S. may incur additional duties, taxes, or tariffs. Customers are responsible for any additional charges.
Do you ship outside of the U.S.?
We sure do! We offer two service levels for packages shipping outside of the U.S.
Methods and transit times:
Priority International
Cost: $16 USD
Transit Time: 8-16 business days
Express International
Cost: $30 USD
Transit Time: 4-9 business days
Additional duties and taxes will be calculated at checkout.
We sure do! We offer two service levels for packages shipping outside of the U.S.
Methods and transit times:
Priority International
Cost: $16 USD
Transit Time: 8-16 business days
Express International
Cost: $30 USD
Transit Time: 4-9 business days
Additional duties and taxes will be calculated at checkout.
What do I do if I think my order is lost?
Don't panic :)
We can help! Send us an email at [email protected].
Don't panic :)
We can help! Send us an email at [email protected].
What if I need to cancel or change my order?
We try to fulfill orders very quickly! Please email us at [email protected] and we’ll see what we can do!
If you’re a bit unsure about your new purchase you can always send it back for free within 30 days of purchase.
We try to fulfill orders very quickly! Please email us at [email protected] and we’ll see what we can do!
If you’re a bit unsure about your new purchase you can always send it back for free within 30 days of purchase.
Can I buy online and pick up in a gorjana store?
You sure can! To buy online and pick up in one of our 120+ gorjana stores, at cart choose "Pick Up" to view all of our locations. Simply select the location where you'd like to pick up your order and "Continue to Checkout" to complete the checkout process. You will receive an email when your order is ready for pick up. Bring that email to the store when you pick up and that's it!
You sure can! To buy online and pick up in one of our 120+ gorjana stores, at cart choose "Pick Up" to view all of our locations. Simply select the location where you'd like to pick up your order and "Continue to Checkout" to complete the checkout process. You will receive an email when your order is ready for pick up. Bring that email to the store when you pick up and that's it!
What are my payment options?
We accept all major credit cards, PayPal, Amazon Pay, Shop Pay , Klarna and Afterpay.
Shop Pay: You can also choose to split your purchase into four installments using Shop Pay. Shop Pay Installments powered by Affirm is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest or late fees. If you would like to know more about Shop Pay Installments, click here.
Afterpay At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy. If you would like to know more about Afterpay Installments, click here.
We accept all major credit cards, PayPal, Amazon Pay, Shop Pay , Klarna and Afterpay.
Shop Pay: You can also choose to split your purchase into four installments using Shop Pay. Shop Pay Installments powered by Affirm is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest or late fees. If you would like to know more about Shop Pay Installments, click here.
Afterpay At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy. If you would like to know more about Afterpay Installments, click here.
Returns, Exchanges & Repairs
What is gorjana's return policy?
Returns are accepted on all unworn items within 30 days of purchase. Returns are free. To process your return please visit our online return portal. Exceptions may apply to personalized items.
Returns are accepted on all unworn items within 30 days of purchase. Returns are free. To process your return please visit our online return portal. Exceptions may apply to personalized items.
How do I start a return?
You can create a return or exchange online by entering your email address and order number (starts with GOR) using our online returns portal.
To avoid any delays with processing your return, please be sure to download the prepaid return shipping label associated with your return. Consolidating returns or using the incorrect shipping label may cause a delay with your refund.
You can create a return or exchange online by entering your email address and order number (starts with GOR) using our online returns portal.
To avoid any delays with processing your return, please be sure to download the prepaid return shipping label associated with your return. Consolidating returns or using the incorrect shipping label may cause a delay with your refund.
My favorite gorjana piece is damaged, can it be repaired?
Is your favorite gorjana piece in need of some TLC? gorjana Fine Jewelry pieces qualify for our free repair service. Send a photo of your item to our Customer Care team to learn more!
Email:[email protected]
Call: (866) 829-0030
Is your favorite gorjana piece in need of some TLC? gorjana Fine Jewelry pieces qualify for our free repair service. Send a photo of your item to our Customer Care team to learn more!
Email:[email protected]
Call: (866) 829-0030
What is gorjana's Happiness Guarantee?
We're a family business, with strong values and massive gratitude for our customers. It means a lot to us that you chose us, so we aim to always offer a memorable experience, whether online or in stores.
We're rooted in quality - in all that we do, starting with our product.
We're proud to offer our happiness guarantee to support the maintained quality of your jewelry.
Our dedicated customer care or store teams are always happy to support:
Call: (866) 829-0030
We're a family business, with strong values and massive gratitude for our customers. It means a lot to us that you chose us, so we aim to always offer a memorable experience, whether online or in stores.
We're rooted in quality - in all that we do, starting with our product.
We're proud to offer our happiness guarantee to support the maintained quality of your jewelry.
Our dedicated customer care or store teams are always happy to support:
Call: (866) 829-0030
Company
How do you pronounce gorjana?
Gor-yana. Simple as that! You can learn more about the gorjana brand story on our About Us page.
Gor-yana. Simple as that! You can learn more about the gorjana brand story on our About Us page.
Does gorjana give back?
Yes, we do! As a company, we hand-pick organizations to partner with throughout the year that actively work to provide assistance to those in need.
Whether it be matching customer's donations, donating jewelry for a charity auction or volunteering our time to collect donations for local food banks, giving back is one of our company’s core values.
If you are interested in partnering with us, please visit our Charity page for additional information.
Yes, we do! As a company, we hand-pick organizations to partner with throughout the year that actively work to provide assistance to those in need.
Whether it be matching customer's donations, donating jewelry for a charity auction or volunteering our time to collect donations for local food banks, giving back is one of our company’s core values.
If you are interested in partnering with us, please visit our Charity page for additional information.
Do you have a store near me?
We have over 120+ gorjana stores. Locate the nearest gorjana store using our store locator map!
We have over 120+ gorjana stores. Locate the nearest gorjana store using our store locator map!
Are you hiring?
We are always looking for new team members. We value adaptable self-starters with a positive attitude. Check out our Careers page to see current openings and submit your resume.
We are always looking for new team members. We value adaptable self-starters with a positive attitude. Check out our Careers page to see current openings and submit your resume.
Is gorjana.com a secure website?
Yes, it is! On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. Happy shopping knowing your information is safe and secure!
Yes, it is! On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. Happy shopping knowing your information is safe and secure!
Promotions, Gift Cards & Gifting
How do I gift wrap items in my order?
We offer complimentary gift wrap in stores and online year-round. Choose your gift wrap and personalize a gift note at cart.
We offer complimentary gift wrap in stores and online year-round. Choose your gift wrap and personalize a gift note at cart.
Do you have any discounts?
The best way to be notified about gorjana insider information is to sign up for our emails or texts and follow us on social. You can sign up for our emails at the bottom of our homepage. All of our social links are listed there as well! Download our mobile app for exclusive early access!
The best way to be notified about gorjana insider information is to sign up for our emails or texts and follow us on social. You can sign up for our emails at the bottom of our homepage. All of our social links are listed there as well! Download our mobile app for exclusive early access!
How do I order a gorjana gift card?
We have both physical and digital gift cards available to use in store or online!
For the gorjana digital gift card you can "Send As A Gift". Personalize your digital gift card with the desired amount, include a heartfelt message, and schedule it for now or any upcoming day so it arrives in their inbox right on time.
A gorjana physical gift card is available to use in store and online. Choose from $50, $100, $250, $500 or $1000.
We have both physical and digital gift cards available to use in store or online!
For the gorjana digital gift card you can "Send As A Gift". Personalize your digital gift card with the desired amount, include a heartfelt message, and schedule it for now or any upcoming day so it arrives in their inbox right on time.
A gorjana physical gift card is available to use in store and online. Choose from $50, $100, $250, $500 or $1000.
Products & Styling
How to wear and care for my gorjana jewelry?
Fashion Jewelry (18k Gold-Plated)
Our 18k gold-plated jewelry is protected with an anti-tarnish barrier. To maximize the life of your pieces:
- Daily Activity: Preserve your jewelry’s plating by avoiding contact with water, cleaning agents, beauty products, and anything containing derivatives of alcohol. Remove jewelry prior to exercise, washing your hands, or swimming.
- Cleaning Your Pieces: Gently clean with a soft, dry cotton cloth to renew its shine.
- Storing Your Pieces: Store your gorjana be·spoke styles with the provided anti-tarnishing strip inside your gorjana jewelry pouch. Keep in a cool, dry place and store separately to prevent scratching.
Fine Jewelry (14k & 18k Solid Gold)
Our fine jewelry is crafted from 14k and 18k solid gold. These metals will not oxidize or discolor, but proper care helps maintain their shine and protect delicate stones.
- Daily Activity: Be mindful while exercising. Rings in particular can bend or lose stones when worn with weights, pulleys, or other equipment.
- Cleaning Your Pieces: Gently wash with warm water and mild soap. Rinse well and dry completely with a soft, dry cloth. Avoid chlorine and harsh cleaning agents, as they can dull gold or damage fragile gemstones.
- Storing Your Jewelry: Store pieces individually, clasped, laid flat, or hung. Keeping them separate helps prevent tangles, bends, or breaks.
Luxury Jewelry Care System
Our Gentle Jewelry Cleaner removes oils, dirt, and buildup from 14k and 18k gold jewelry. It is safe for solid gold, diamonds, emeralds, rubies, sapphires, pearls, and treated stones.
Check out our Care Guide!
Fashion Jewelry (18k Gold-Plated)
Our 18k gold-plated jewelry is protected with an anti-tarnish barrier. To maximize the life of your pieces:
- Daily Activity: Preserve your jewelry’s plating by avoiding contact with water, cleaning agents, beauty products, and anything containing derivatives of alcohol. Remove jewelry prior to exercise, washing your hands, or swimming.
- Cleaning Your Pieces: Gently clean with a soft, dry cotton cloth to renew its shine.
- Storing Your Pieces: Store your gorjana be·spoke styles with the provided anti-tarnishing strip inside your gorjana jewelry pouch. Keep in a cool, dry place and store separately to prevent scratching.
Fine Jewelry (14k & 18k Solid Gold)
Our fine jewelry is crafted from 14k and 18k solid gold. These metals will not oxidize or discolor, but proper care helps maintain their shine and protect delicate stones.
- Daily Activity: Be mindful while exercising. Rings in particular can bend or lose stones when worn with weights, pulleys, or other equipment.
- Cleaning Your Pieces: Gently wash with warm water and mild soap. Rinse well and dry completely with a soft, dry cloth. Avoid chlorine and harsh cleaning agents, as they can dull gold or damage fragile gemstones.
- Storing Your Jewelry: Store pieces individually, clasped, laid flat, or hung. Keeping them separate helps prevent tangles, bends, or breaks.
Luxury Jewelry Care System
Our Gentle Jewelry Cleaner removes oils, dirt, and buildup from 14k and 18k gold jewelry. It is safe for solid gold, diamonds, emeralds, rubies, sapphires, pearls, and treated stones.
Check out our Care Guide!
Do you offer engraving?
We do! We offer complimentary, custom engraving on all of our bespoke styles.
Engraving is only available through gorjana.com.
- Inappropriate Language We are unable to process any engraving request containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving.
- Engraving Fonts: Font and color is for preview purposes only, actual engraving does not contain black. Some discrepancies will occur with the actual engraved product. All copy will automatically be printed centered and will not be adjusted left or right.
- Engraving Return Policy and Lead Time: Engraved Bespoke items may not be returned or exchanged. Please allow an additional 5-7 days for delivery of Bespoke items. Please contact [email protected] for any further questions!
We do! We offer complimentary, custom engraving on all of our bespoke styles.
Engraving is only available through gorjana.com.
- Inappropriate Language We are unable to process any engraving request containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving.
- Engraving Fonts: Font and color is for preview purposes only, actual engraving does not contain black. Some discrepancies will occur with the actual engraved product. All copy will automatically be printed centered and will not be adjusted left or right.
- Engraving Return Policy and Lead Time: Engraved Bespoke items may not be returned or exchanged. Please allow an additional 5-7 days for delivery of Bespoke items. Please contact [email protected] for any further questions!
How do I open the Parker Clasp?
Check out how to open the Parker clasp in the videos linked below!
Check out how to open the Parker clasp in the videos linked below!
A style I want is sold out, when will it be restocked?
The best way to be notified when that item comes back in stock is to sign up for our Back In Stock emails. You can sign up by clicking ‘Email Me When Available’ on the product page and entering in your email details.
The best way to be notified when that item comes back in stock is to sign up for our Back In Stock emails. You can sign up by clicking ‘Email Me When Available’ on the product page and entering in your email details.
Are gorjana items nickel free?
Our 18K gold plating, rose gold, or silver plating is nickel free. However, we do not consider our items nickel free because the base metal can carry traces of nickel.
Our 18K gold plating, rose gold, or silver plating is nickel free. However, we do not consider our items nickel free because the base metal can carry traces of nickel.
What materials does gorjana use?
Gold plated: 18k gold plating imparts a beautiful, luxurious appearance to brass jewelry. The thin layer of gold enhances the overall look, giving it a warm, radiant hue of gold that adds a touch of elegance and sophistication to any outfit. For further durability, our gold plated jewelry is protected with an anti-tarnish barrier. With proper care, gold plated jewelry will remain beautiful and wearable for an extended period of time.
Silver plated: 925 silver gold plating gives a radiant, high-shine appearance to brass jewelry. For further durability, our silver plated jewelry is protected with an anti-tarnish barrier. With proper care, silver plated jewelry will remain beautiful and wearable for an extended period of time.
Rose gold plated: 18k rose gold plating enhances the overall look of brass jewelry, giving it a rich, blush-toned hue that adds a touch of femininity to any outfit. For further durability, our rose gold plated jewelry is protected with an anti-tarnish barrier. With proper care, rose gold plated jewelry will remain beautiful and wearable for an extended period of time.
Gold Vermeil: 18k gold vermeil plating over sterling silver combines the luxury of gold with the durability of sterling silver. The addition of the thick gold layer further enhances the longevity of each piece, and the rich, warm tone of gold complements various skin tones while adding sophistication to any outfit.
Sterling Silver: Sterling silver is renowned for its strength and durability. Offering a radiant, high-shine, this cool-toned metal is a timeless addition to any jewelry box.
Rhodium plated: An alternative to silver, rhodium plating gives a highly reflective, silver colored appearance to brass jewelry. With proper care, rhodium plated jewelry will remain beautiful and shining for an extended period of time.
14k Solid Gold: A precious metal, 14k solid gold combines beauty and durability, making it an excellent choice for those seeking high-quality and long-lasting jewelry. With proper care, 14k solid gold jewelry will not oxidize or discolor, therefore remaining beautiful and wearable for life.
18k Solid Gold: A precious metal, 18k solid gold combines beauty and durability, making it an excellent choice for those seeking high-quality and long-lasting jewelry. With proper care, 18k solid gold jewelry will not oxidize or discolor, therefore remaining beautiful and wearable for life.
14k Solid White Gold: A precious metal with a cooler tone, 14k solid white gold combines beauty and durability, making it an excellent choice for those seeking high-quality and long-lasting jewelry. With proper care, 14k solid white gold jewelry will not oxidize or discolor, therefore remaining beautiful and wearable for life.
Gold plated: 18k gold plating imparts a beautiful, luxurious appearance to brass jewelry. The thin layer of gold enhances the overall look, giving it a warm, radiant hue of gold that adds a touch of elegance and sophistication to any outfit. For further durability, our gold plated jewelry is protected with an anti-tarnish barrier. With proper care, gold plated jewelry will remain beautiful and wearable for an extended period of time.
Silver plated: 925 silver gold plating gives a radiant, high-shine appearance to brass jewelry. For further durability, our silver plated jewelry is protected with an anti-tarnish barrier. With proper care, silver plated jewelry will remain beautiful and wearable for an extended period of time.
Rose gold plated: 18k rose gold plating enhances the overall look of brass jewelry, giving it a rich, blush-toned hue that adds a touch of femininity to any outfit. For further durability, our rose gold plated jewelry is protected with an anti-tarnish barrier. With proper care, rose gold plated jewelry will remain beautiful and wearable for an extended period of time.
Gold Vermeil: 18k gold vermeil plating over sterling silver combines the luxury of gold with the durability of sterling silver. The addition of the thick gold layer further enhances the longevity of each piece, and the rich, warm tone of gold complements various skin tones while adding sophistication to any outfit.
Sterling Silver: Sterling silver is renowned for its strength and durability. Offering a radiant, high-shine, this cool-toned metal is a timeless addition to any jewelry box.
Rhodium plated: An alternative to silver, rhodium plating gives a highly reflective, silver colored appearance to brass jewelry. With proper care, rhodium plated jewelry will remain beautiful and shining for an extended period of time.
14k Solid Gold: A precious metal, 14k solid gold combines beauty and durability, making it an excellent choice for those seeking high-quality and long-lasting jewelry. With proper care, 14k solid gold jewelry will not oxidize or discolor, therefore remaining beautiful and wearable for life.
18k Solid Gold: A precious metal, 18k solid gold combines beauty and durability, making it an excellent choice for those seeking high-quality and long-lasting jewelry. With proper care, 18k solid gold jewelry will not oxidize or discolor, therefore remaining beautiful and wearable for life.
14k Solid White Gold: A precious metal with a cooler tone, 14k solid white gold combines beauty and durability, making it an excellent choice for those seeking high-quality and long-lasting jewelry. With proper care, 14k solid white gold jewelry will not oxidize or discolor, therefore remaining beautiful and wearable for life.
gorjana Cleaning Kit Documentation
Please see all documents for our cleaning kit:
Please see all documents for our cleaning kit:
Our Stores
Does gorjana offer Buy Online, Pick Up In Store (BOPIS)?
Yes! gorjana offers free Buy Online, Pick Up In Store (BOPIS) at all 120+ gorjana store locations across the U.S. At checkout, select "Pick Up" and choose your preferred store location. Orders are typically ready within 4 hours. You'll receive an email confirmation when your order is ready - just bring that email to the store and you're all set.
Yes! gorjana offers free Buy Online, Pick Up In Store (BOPIS) at all 120+ gorjana store locations across the U.S. At checkout, select "Pick Up" and choose your preferred store location. Orders are typically ready within 4 hours. You'll receive an email confirmation when your order is ready - just bring that email to the store and you're all set.
How many gorjana store locations are there?
gorjana has 120+ store locations across the United States. Use the gorjana store locator to find the nearest location, view store hours, and get directions.
gorjana has 120+ store locations across the United States. Use the gorjana store locator to find the nearest location, view store hours, and get directions.
How do I find a gorjana store near me?
Visit the gorjana store locator to find your nearest location. You can search by city, state, or zip code to find store addresses, hours, and contact information.
Visit the gorjana store locator to find your nearest location. You can search by city, state, or zip code to find store addresses, hours, and contact information.
Can I try on jewelry in a gorjana store?
Absolutely. All gorjana store locations carry a full selection of jewelry available to browse and try on in person. Our stylistst are available to help with styling, sizing, and finding the perfect piece. Find your nearest store using the gorjana store locator.
Absolutely. All gorjana store locations carry a full selection of jewelry available to browse and try on in person. Our stylistst are available to help with styling, sizing, and finding the perfect piece. Find your nearest store using the gorjana store locator.
Does gorjana offer same-day delivery?
Yes - gorjana offers same-day delivery via Shipsi in select areas. Pricing varies based on location. Same-day delivery availability is shown at checkout based on your delivery address.
Yes - gorjana offers same-day delivery via Shipsi in select areas. Pricing varies based on location. Same-day delivery availability is shown at checkout based on your delivery address.
Can I return an online order to a gorjana store?
Yes. gorjana accepts in-store returns for online purchases on all unworn items within 30 days of purchase. Bring your item and order confirmation to any gorjana store location. You can also process returns through the gorjana online returns portal.
Yes. gorjana accepts in-store returns for online purchases on all unworn items within 30 days of purchase. Bring your item and order confirmation to any gorjana store location. You can also process returns through the gorjana online returns portal.